RAG-Powered Copilot Saves Uber 13,000 Engineering Hours

Uber Genie's high-level architecture diagram

Uber recently detailed how it built Genie, an AI-powered on-call copilot designed to improve the efficiency of on-call support engineers. Genie leverages Retrieval-Augmented Generation (RAG) to provide accurate real-time responses and significantly enhance the speed and effectiveness of incident response.

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